Privacy Policy

Introduction

GhanaRoots ("we," "our," or "us") is owned and operated by Nzama Limited. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ghanaroots.com and use our services. Please read this policy carefully. By using GhanaRoots, you consent to the data practices described in this statement.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other contact details you provide when filling out forms, booking tours, or contacting us.
• Travel Preferences: Departure city, group size, trip type, preferred dates, and special requirements submitted through our trip planning forms.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, browser type, device information, and IP address.
• Cookies and Tracking: We use cookies and similar tracking technologies to enhance your experience and analyze site usage.

How We Use Your Information

• To process and manage tour bookings and custom trip requests.
• To communicate with you about your inquiries, bookings, and account.
• To improve our website, services, and user experience.
• To send promotional communications (with your consent), including newsletters and special offers.
• To comply with legal obligations and protect our rights.
• To share relevant details with our verified tour partners to fulfill your bookings.

Information Sharing

We do not sell your personal information. We may share your information with:

• Verified Partners: Tour operators, hotels, and experience providers on our platform who need your details to fulfill bookings.
• Service Providers: Third-party companies that help us operate our website, process payments, and deliver services.
• Legal Requirements: When required by law, court order, or governmental regulation.

Payment Information

All payment processing is handled securely through Stripe. GhanaRoots does not store your credit card numbers or financial account information on our servers. Stripe's privacy policy and security practices govern the handling of your payment data. For more information, visit stripe.com/privacy.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Opt-out: Unsubscribe from marketing communications at any time.
• Data Portability: Request your data in a structured, machine-readable format.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at support@ghanaroots.com.

GhanaRoots is owned and operated by Nzama Limited.